How can we help?
We’re here for you and your pet. Send a message or browse common topics below.
We typically reply within one business day.
Send us a message
Tell us how we can help. For an existing order, include your order number and the email address you used at checkout.
Please do not send passwords, full payment card numbers, security codes, or sensitive financial information. We will never ask for your complete payment card information by email.
More help and information
Find answers to common questions. Choose a topic to learn more.
Order changes and cancellations
Request an address correction, cancellation, or a change to your product details within two hours of payment. We’ll check your order’s processing status. To request cancellation, use your order page and confirm through the email link within 15 minutes of your request; a link requested in time remains valid until it expires, even after the two-hour window. Cancellation is available only before production begins.
For tracking and delivery questions, include your order number and the email address you used at checkout. See our Refund Policy and Shipping Policy.
Damaged or incorrect items
Contact us about damage, incorrect or missing items, or production quality concerns. Please email photos with your order number so we can review the issue.
See our Refund Policy for eligibility and next steps.
Privacy requests
For access, deletion, privacy questions, or concerns about uploaded photos, email support@afewpaws.com. We may need to verify your identity before completing certain requests.
Read our Privacy PolicyAbout A Few Paws
A Few Paws is operated by:
Gagaxiao (Dehua) E-commerce Co., Ltd.No. 933, Longxun Road, Longxun Town, Dehua County, Fujian Province, ChinaFor help choosing a photo, understanding portrait creation, or reviewing artwork before production, browse our FAQs or send us a message.