At A Few Paws, every portrait product is created specifically for you and your pet.
Because personalized products are made to order and cannot be resold, this Refund Policy explains when cancellations, replacements, and refunds are available.
Our goal is to make sure you receive a product you love while keeping the custom creation process fair for every customer.
1. Custom Product Policy
Each A Few Paws portrait is a personalized product created based on:
- Your uploaded pet photo
- Your customization choices
- Your approved artwork
- Your selected product options
Because each item is made specifically for one customer, we do not accept standard returns or refunds based only on a change of mind after production begins.
Before production starts, you have the opportunity to review and approve your portrait and product details.
2. Artwork Review and Approval
We provide a review process before production.
During review, you should confirm:
- Your pet photo selection
- Portrait appearance
- Artwork style
- Composition
- Frame choice
- Product size
- Order information
Once you approve the artwork and production begins, the approved artwork will be used to create your custom product.
Changes requested after production begins may not be possible.
3. Cancellation Requests
You may request cancellation within two hours after payment.
Use the order tracking page to request a confirmation email. Confirm within 15 minutes of submitting your request. A link requested within two hours of payment remains valid until its own expiry, even after the two-hour request window ends.
If you need help with cancellation, contact us with:
- Order number
- Email address used for checkout
- Cancellation request
If you submit and confirm your cancellation request within the deadlines above and your order has not entered production, we will cancel the order and issue a refund.
Once production begins, we do not accept cancellation requests based on a change of mind or a change to your selections. This does not affect the remedies described below for damaged, defective, incorrect, or lost products, or your statutory consumer rights.
4. Changes Before Production
If you need to correct your shipping address, product options, or artwork selection, please contact us as soon as possible within two hours after payment. We will review your request against the order's processing status to confirm whether a change is possible.
Some changes may require cancellation of the existing order and placement of a new order. Cancellation must meet the request and confirmation deadlines in Section 3, and the order must not have entered production.
Once production begins, we do not accept changes or cancellations based on a change to your selections. Damaged, defective, or incorrect products remain covered by the relevant sections of this policy.
5. Damaged, Defective, or Incorrect Products
We want every customer to receive a product that meets our quality standards.
If your order arrives with:
- Physical damage
- Manufacturing defects
- Incorrect product
- Missing items
- Printing issues
Please contact us within 14 calendar days after delivery.
Please include:
- Order number
- Description of the issue
- Clear photos of the product
- Photos of packaging when applicable
After review, we may provide:
- A replacement product at no additional cost
- A corrected product
- A refund when replacement is not practical
6. Lost Packages
If your package does not arrive after the latest estimated delivery date, please contact us.
We will review:
- Tracking information
- Carrier updates
- Delivery circumstances
If the package is confirmed lost during transit, we will provide an appropriate solution, which may include:
- A replacement
- Refund when replacement is not possible
7. Incorrect Shipping Information
Customers are responsible for providing accurate delivery information during checkout.
Please verify:
- Name
- Street address
- Apartment or unit number
- City
- State
- ZIP code
If a package cannot be delivered because of incorrect or incomplete information provided by the customer, you may need to pay additional shipping costs if we resend the package.
We will confirm any additional cost before proceeding.
8. Artwork Style and Personal Preference
A Few Paws creates personalized artwork based on your selected photo and preferences.
Because each portrait includes artistic interpretation, differences may occur between:
- Your original photo
- Digital preview
- Printed product
Examples may include:
- Color variation
- Artistic style differences
- Minor composition differences
- Texture differences caused by printing
These normal variations are not considered product defects.
However, if there is a significant issue with the delivered product, please contact us and we will review your case.
9. Payment Disputes
If you experience a problem with your order, please contact us first so we can investigate and provide assistance.
We are committed to resolving legitimate concerns through customer support whenever possible.
10. Refund Processing
Approved refunds will be issued to the original payment method used during checkout.
Processing time depends on:
- Payment provider
- Bank processing times
- Financial institution policies
A Few Paws cannot control the timing of your bank's refund processing.
11. Legal Consumer Rights
This Refund Policy does not limit any consumer rights that cannot legally be limited under applicable laws.
12. Contact Us
For cancellation, replacement, or refund questions: