At A Few Paws, every portrait product is made specifically for you and your pet.
Because each item is personalized, your order goes through several steps before it reaches your door.
This Shipping Policy explains our production process, delivery estimates, and what to expect after placing an order.
1. Our Order Journey
Your order typically follows these steps:
Step 1 — Portrait Creation
After you provide your pet photo and customization details, we prepare your personalized portrait.
The creation time may vary depending on the complexity of the request and service availability.
Step 2 — Customer Review and Approval
Before production begins, you will have the opportunity to review your portrait and confirm your selection.
We prepare your order for production after your portrait is approved and your payment and order are confirmed.
This approval step helps ensure your final product matches the portrait you selected.
Step 3 — Custom Production
Your personalized product is printed and framed after the order is submitted for production.
Because each item is created specifically for you, production requires time for:
- Artwork preparation
- Printing and framing
- Quality checks
- Packaging
Production times may vary depending on product type, order volume, and production conditions.
See Section 3 below for our current production and delivery estimates.
Step 4 — Shipping and Delivery
Once production is complete, your order is shipped to the delivery address you provided at checkout.
Delivery time depends on:
- Shipping destination
- Carrier transit times
- Seasonal demand
- Weather or unexpected transportation delays
2. Delivery Area
A Few Paws currently ships eligible products to addresses within:
- The contiguous United States
- Washington, DC
We don’t currently ship to:
- Alaska
- Hawaii
- Puerto Rico
- U.S. territories
- APO/FPO addresses
- International destinations
We offer standard shipping within this delivery area.
3. Estimated Delivery Times
For orders delivered to the contiguous United States and Washington, DC, production typically takes 2–5 business days, followed by another 3–4 business days for standard shipping. Estimated delivery is therefore approximately 5–9 business days from the time your order is submitted for production.
These estimates do not include order review and processing time before submission for production. Business days exclude weekends and applicable public holidays.
These are general estimates, not guaranteed arrival dates. Product availability, production demand, weather, and carrier delays may extend the timeline. After shipment, check your tracking information for the latest estimated delivery date.
We recommend allowing sufficient time when ordering gifts or products needed for specific occasions.
4. Shipping Costs and Taxes
Shipping charges and applicable taxes are calculated during checkout.
Before payment, you will see:
- Product price
- Shipping cost
- Applicable taxes
- Total order amount
5. Tracking Information
We’ll email you tracking details when your order ships and tracking is available.
Carrier tracking updates may take time to appear after shipment.
If your tracking information does not update or your package has not arrived after the estimated delivery window, please contact us.
6. Delays
While we work to complete every order as quickly as possible, delays may occur because of:
- Production issues
- Carrier delays
- Weather events
- Holidays
- Unexpected operational conditions
If a significant delay affects your order, we will contact you with updated information.
If we are unable to fulfill your order within a reasonable timeframe, available resolution options may include cancellation of the unshipped order and a refund.
7. Address Changes
Please carefully review your shipping information before completing checkout.
This includes:
- Full name
- Street address
- Apartment or unit number
- City
- State
- ZIP code
You may request an address correction within two hours after payment.
After this period, your order may have entered preparation or production, and changes may no longer be possible.
If an order cannot be delivered because of incorrect or incomplete information provided by the customer, additional shipping costs may apply.
8. Damaged or Incorrect Deliveries
If an item is damaged, incorrect, defective, or missing from your order, please contact us as described in our Refund Policy.
Please keep:
- Product packaging
- Shipping materials
- Photos of the issue
These details help us review and resolve the problem quickly.
9. Questions About Shipping
Contact: